Protection Disabled suddenly

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  • Question
  • Updated 10 months ago
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Hello, I recently renewed my subscription to Trend Micro, and it was running fine for a month, but in the past two days, I'm getting pop ups saying "Protection Disabled".
I follow the prompts to restart, but the icon on my taskbar turns from red to grey within five minutes and I get the same pop ups returning.
Please advise.
Thank you.
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humbees

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Posted 10 months ago

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TM_Marion, Employee

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Hi humbees and welcome to  the community!

Thanks for bringing this to our attention. 

Sorry that you're having problems with our product. We have reviewed your issue and based on your problem description, here's a reference doc to solve this problem: 

"Protection Disabled" error message appears when opening the main console of your Trend Micro Security program

Please try and let us know if this resolves your issue.

Thank you and have a great day!

Trend Micro Home Users Community
(Edited)
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humbees

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Thank you :)
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TM_Marion, Employee

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Hi humbees,

You're very much welcome.

Should you encounter any issues in the future, please do not hesitate to post again.

Thank you and have a great day!

Trend Micro Home Users Community