protection disabled please restart

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  • Problem
  • Updated 2 years ago
  • In Progress
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chief2nd

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Posted 2 years ago

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TM_Claudia, Employee

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Thanks for informing this issue. If you keep getting "Protection Disabled" message when opening the main console of Internet Security after restarting your computer, please follow the steps in support page below to resolve this problem:
Scanning your computer using Trend Micro HouseCall

If you're still seeing the error message after running a HouseCall, please provide a description or picture of the message, and we'll be glad to assist you. Thanks!

Trend Micro Home Users Community
(Edited)
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michaelisdale

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protection disabled message keep appearing.
Restart doesn't help and HouseCall didn't help.
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TM_Claudia, Employee

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Sorry to hear that restart and HouseCall didn't solve your problem. If you haven't tried this solution below yet, please give it a shot.
“Protection Disabled ... Restart Required” still appears when opening the main console of your Trend Micro Security
(see "OPTION 1" section and "OPTION 2" section)

If above solutions didn't work for you, please send us a screenshot of the error and provide the basic PC information, so we can understand more background for this issue.

Here's an online document for your reference:
Taking a screenshot to send to Trend Micro Technical Support

Thank you.

Trend Micro Home Users Community

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