Protection disabled message telling me to restart which I have done several times.

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  • Updated 2 years ago
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fraudanalyst

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Posted 2 years ago

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Brenda

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I not sure if this is helpful or not because I am unsure what is exactly going on but there was a post about this a while ago but here is some links that were giving to a user before. 
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1105881.aspx?_ga=1.210980309.1141...
If this is not useful they also had this one as another option.
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059945.aspx?_ga=1.146959607.1141...
Hope this helps?
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Brenda

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like i said I am unsure if this is the same issue or not so here is the link to the whole thing so you can see yourself.
https://en.community.trendmicro.com/tm_en/topics/protection-disabled-please-restart
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TM_L, Official Rep

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Hi @Brenda, thank you for helping out! 

Hi @fraudanalyst, I understand your frustration. 

We have reviewed your issue and based on your problem description, and @Brenda has provided a good solution. Here's a reference doc to solve this problem: 
“Protection Disabled ... Restart Required” still appears when opening the main console of your Trend Micro Security

It's likely this problem is due to a conflict with another software, so be sure check thoroughly when performing the steps to "Remove Conflict Software". (Such as: Norton 360, Trusteer, McAfee SiteAdvisor, AVG Anti-Malware etc.)

Also, if you are not using the latest version of Maximum Security (ver. 11.0), we would like to suggest that you reinstall Trend Micro Security to the latest version to reset the program and patterns. You can refer to the above link for detailed steps. (refer to: OPTION 2: Upgrade Trend Micro Security To The Latest Version)

Please let us know if this doc matches your situation and resolves your issue. If not, please reply and we'll help you further. Thanks!

Trend Micro Home Users Community