Protection Disabled

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  • Problem
  • Updated 2 years ago
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"Protection Disabled. A problem has temporarily interrupted your protection. please restart the computer to fix this problem". . I have restarted my PC three times without resolution.
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sthayden3

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  • frustrated

Posted 2 years ago

  • 4
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TM_Gerald, Employee

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Thank you for providing the information. I will pass above info to our support center to create a trouble ticket, and a member of our support center will contact you soon!
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sabetlaw

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I am having the same problem constantly. It has nothing to do with which computer I use or what ISO or what search engine. The problem occurs as soon as my desktop is completely booted up. I just purchased this product and I am starting to hate it.
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TM_Claudia, Employee

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Sorry for the late response. For your situation, we have a support article about this error that should help you:
“Protection Disabled ... Restart Required” still appears when opening the main console of your Trend Micro Security

Please let us know if this doc matches your situation and resolves your issue. If not, please provide a screenshot of the error message you're seeing and we'll help you further. Thanks!

Trend Micro Home Users Community 
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muddytiger

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Tried this download and no issues found. Problem still exists.
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TM_Claudia, Employee

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Hi muddytiger, I've replied you in another thread. Please refer to the link below: 
“Restart Required” error message appears

Trend Micro Home Users Community 
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muddytiger

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Thanks for replying.  I have done the following and posted on the suggested conversation.

"Possible solution that worked for me. Logged into my account. select Support tab. Clicked on Please visit Trend Micro Support. Select for home. Select 3rd in List from Top Technical Issues - Here's the linkand then reinstalled the Trend security program by following and clicking below info and link.

To resolve this issue, do the following:
  1. Uninstall or delete the other security programs or incompatible software installed on your computer. Refer to this Knowledge Base article on how to check and remove incompatible software: Programs to remove before Trend Micro Security.

Hope this helps."
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TM_Claudia, Employee

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Hi muddytiger, I appreciate you shared the possible solution in this community. Thanks again!

Have a nice weekend : )

Trend Micro Home Users Community 
(Edited)