Protection Disabled even after Housecall scan

  • 1
  • Problem
  • Updated 11 months ago
  • Acknowledged
I have already run the Housecall scan and I'm still having the same problem. I keep receiving this message even after I restart my laptop: PROTECTION DISABLED. A problem has temporaily interrupted your protection. Please restart the computer to fix this problem.
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jonathanassani413

  • 70 Points

Posted 11 months ago

  • 1
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TM_Ferry, Employee

  • 2,126 Points 2k badge 2x thumb
HiĀ jonathanassani413,

Welcome to Trend Micro Community!

Thank you for posting your concern here and apologies for the inconvenience this has caused you.

I understand that you're having problem with your Trend Micro program. Let me assist you with this.

This issue may happens when there is a conflicting software installed on your computer.

For the list of conflicting software and how to remove it, please refer to this link:

Programs to remove before installing Trend Micro Security


I've also checked your account and found out that your subscription is originally from Best Buy. You may contact the GeekSquad if regarding this issue. Rest assured that we have a dedicated team there that can help you with this. They also have theproper tools to assist you further. Please call them about this matter so thatthey can help you immediately. Here is the contactdetail:

1-800-433-5778

Thank you and have a great day!

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