We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Monday, October 21st.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
I have already run the Housecall scan and I'm still having the same problem. I keep receiving this message even after I restart my laptop: PROTECTION DISABLED. A problem has temporaily interrupted your protection. Please restart the computer to fix this problem.
I've also checked your account and found out that your subscription is originally from Best Buy. You may contact the GeekSquad if regarding this issue. Rest assured that we have a dedicated team there that can help you with this. They also have theproper tools to assist you further. Please call them about this matter so thatthey can help you immediately.
Here is the contactdetail: