Problems with slow computer and anti virus turning off

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I purchased this product about 6 weeks ago and since then I have had problems with my laptop, switching off and running very slow on start up. Is this a common problems with Trend Micro, if so could you help me fix this please? Robyn Bryant
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brymacaus

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Posted 2 years ago

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woodartisan55, Champion

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You don't say what O.S. you're using, but here's an answer from one of the T.M. techs to a previous problems which sounds a good deal like yours:

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TM_Claudia, Official Rep

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Thanks for using our product! Regarding your performance issue, could you please double check the list in the following online doc to make sure conflict software are all removed? I understand you've done this check already, and that our competitor products have been removed, but sometimes software in the "Others" list might still be present on your PC. It's a long list, so it'll take some time to cross check.

Programs to remove before installing Trend Micro Security (see the "List Of Programs To Remove" section, and "Others" list)

Also, the slow performance could be due to  background internet traffic from programs that you've installed unknowingly. These programs, commonly called potentially unwanted applications (PUA), are typically bundled with other freeware, and installed as an option most people do not uncheck during installation. Please try the following online solution doc to check and remove any PUAs on your computer:

Uninstalling Potentially Unwanted Application (PUA) 

Please let us know if these solutions works for you, and we'll assist you further if the issue continues. Thank you!

Trend Micro Home Users Community
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TM_L, Official Rep

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Hi Tim, thanks for helping.

Hi Robyn Bryant, welcome to Trend Micro Community! 

For your poor computer performance issue, you can try the solutions that@woodartisan55 first. 

If the problem still persists, could you please check if your computer meets the system requirements or not? Here's an online help doc should help you:
System Requirements for Trend Micro Security 2017

If your computer meets all the above requirements,  you can refer to the link below for detailed steps to use Trend Micro Performance Tuning Tool:
Resolving performance issues using the Trend Micro Performance Tuning Tool (TMPerfTool)

After trying the above troubleshooting steps, if you still encountering the performance issue, could you provide a bit more details (e.g. basic OS info, high CPU or memory usage, it takes 5 mins to opening the browser, freeze when using Microsoft Office Program, takes 10 mins to startup your computer... etc), so we can understand more background before recommending a solution. Thank you!

Trend Micro Home Users Community
(Edited)
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brymacaus

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Thanks for your prompt replies, unfortunately Claudia the link for the PUA does not work so I haven't been able to utilise this facility. I have tried all other solutions and  nothing has helped. I am using Google Chrome on a 3 year old laptop running Windows 10. My internet connection is good for everything else so I don't see this being the problem as I run a desktop computer as well as 2 other tablets from this also. Since installing Trend Micro I keep getting the message that my laptop doe snot have enough memory to run all my programs  and to save everything I am working on and close and re-start it. On checking my memory it seems I have used 62% of it only. Any help you could provide would be gratefully accepted.
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brymacaus

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thank you Jhja, this worked for me and I have checked the required box.
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brymacaus

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On turning my computer on again this morning after completing all the suggestions from yesterday I find my Trend Micro has turned itself off again. Getting a bit sick of this every day. In the process of turning it back on now but it's taking forever to load, HELP
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brymacaus

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I am at the end of my tether! I tried running Trend again and it wouldn't start. I tried running Trend installation again and it tells my there is conflicting applications preventing Trend from installing. I have gone back and checked all the programs I am supposed to uninstall before Trend will install and tried again, again I got the same message. PLEASE  can we fix this problem otherwise I wish to obtain a refund of the money I paid and I will go back to Avast free version.
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brymacaus

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Thank you all, your information was very helpful. I uninstalled and re-installed Trend Micro and all seems to be working ok for the moment
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TM_L, Official Rep

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Hi Robyn Bryant, thank you for getting back!

It's so nice to hear that everything is back to normal by re-installing Trend Micro Security.

Please feel free to ask questions or report product issues in the community in the future. Thank you!

Trend Micro Home Users Community

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