Problems with printer

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  • Updated 2 years ago
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I recently installed Trend Micro security but it seems to have destabilised my computer. Some of my programmes are not performing as well, or are slower, but in particular it won't allow me to print anything. I have reinstalled my printer software three times now but each time Trend seems to knock it out. This problem only started within minutes of installing Trend. Can you help please?
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john.guy

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for reporting this issue! Regarding your description, we suspect your printer is blocking by Maximum Security. We suggest installing your printer after you temporarily disable Maximum Security. We have a support document that explains how to do this:
Disabling or enabling your Trend Micro Security software - see "Disabling Trend Micro Program"

Don't forget to enable your Maximum Security after the installation.

To solve the blocking issue, please check out this article for step by step directions on how to add programs on exception list:
Configuring the Exception List of Trend Micro Security software - refer to "Add Programs Or Folders"

After adding the program on the exception list, if the blocking issue still persists, please provide a description or picture of the message, we'll assist you as soon as possible. Thanks.

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