Problems with all 3 issues. *Auto Update, *Trend Turned Off, *Searching for Internet Connection

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  • Problem
  • Updated 2 weeks ago
  • Acknowledged
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Merged

This conversation has been merged. Please reference the main conversation: [Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software

Problems with all 3 issues. Just spent the last 2 1/2 hrs., trying to figure out what's going on here? I thought these issues were automatically done in the background, but these issues have been going on for months now, *Auto Update, *Trend Turned Off, *Searching for Internet Connection. From what I'm reading quite a few subscribers are having the same issues & Replies from Trend are telling US the users this is OUR job to FIX. At this point doesn't TREND SEE THIS AS A PROBLEM ON THEIR END & NOT THE USER? What is TREND DOING to FIX THESE ISSUES? Thank You.
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debylan2010

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  • Confused & Frustrated

Posted 2 weeks ago

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2 weeks ago
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Tom Emmelot, Champion

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Hi debylan2010

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

Did you try a new install?
As a beta tester for TM can i assure you that they test a lot before a newer version is spread to the customers, but there are so much types of configurations, and people put programs on their computers of all kind and those program's got bugs, also the program's from TM !So tell us more about your specific problem because no PC is the same!
Kind regards,Tom

2 weeks ago
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TM_Malik, Employee

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Hi, debylan2010. Sorry for experiencing this ongoing issue with the Trend Micro update.

Can we confirm if you are receiving the error "Connect to the Internet" or "Protection Disabled" message? Please know that we are already aware of the issue and we'll immediately provide updates to fix it.

I see here that you are actually subscribed to Premium Service Plan, please feel free to contact our 24/7 Premium Support Hotline for further assistance.

Best Regards,

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