Problems running new version with Vista

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  • Updated 2 years ago
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I downloaded the new version of Trend Micro and installed it - it was an upgrade for me as I already had Trend Micro. Now my internet browser (Google Chrome) won't work when Trend Micro is running. What do I need to do? My OS is Windows Vista Home Premium Service Pack 2.
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v8falcon

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi v8falcon,
Did you try uninstall/install Chrome?
Kind regards,
Tom
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v8falcon

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Thanks Tom! I will try that. In the meantime, I was installing firefox for the first time and it works with Trend Micro so I bet the uninstall/install with Chrome would work. Thanks for the reply.
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Tom Emmelot, Champion

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Hi v8falcon,
Thanks for comming back, good luck.
Kind regards,
Tom
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TM_Claudia, Employee

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Hi Tom, thanks for helping!

Hi v8falcon, are you still encountering the problem with your Google Chrome? 

If yes, could you provide more details on what it happens? (e.g. can not open Google Chrome, can not access any website through Google Chrome) So we can provide a suitable solution for you.

Some screenshots would also be helpful!

Trend Micro Home Users Community
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susiebrookshire

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I have the exact same issue that v8falcon is/was having. (Windows Vista).  I did the upgrade, restarted the computer and can no longer access the internet using Google Chrome.
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v8falcon

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Try installing Firefox. I did and it works fine with the Trend Micro. I'd rather use Google Chrome but at least I can browse with virus protection.
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v8falcon

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I figured that might happen. That's why I installed Firefox instead. Sorry you had that problem! Technical support was of little help, suggesting that I upgrade to a newer Windows platform. I don't want to do that. I've known of people trying that and then basically trashing their PC when the newer OS isn't compatible. I know my PC is old - 7 years old, but it still works fine for what I do at home. I don't need technical support to figure that out. I can afford a newer one, but why spend the money unnecessarily? I PAY for the anti-virus software - why can't they make it compatible with older systems (or offer a version that is). I understand that such a version might have limitations. I just want to use my PC until it dies and get my money's worth.
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erza, Official Rep

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Hi v8falconsusiebrookshire,

Can you provide the version of Google Chrome installed on your machine running on Vista?
Can you also help do these steps to isolate the potential root cause of the problem?
1. Open Trend Micro Diagnostic Toolkit. You should be able to find this by navigating from Start Menu > All Program > Trend Micro.
2. Click (B) Threats tab, click the check box beside Pause User Mode Hooking to enable it. Restart your computer.

Let me know if that fixes the problem.

FYI~ Windows Vista has reached is mainstream support in Apr 10, 2012. We are actually already in the extended support, which will also end next year, Apr 17, 2017. 
https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet

If your computer could meet the system requirements of higher version of OS - Windows 7, 8 or 10, it would be best to upgrade your OS.

^erza

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