problem with windows 10 redstone2 upgrade

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
whenever i upgrade to windows10 rs2 or update windows10 rs2 updates this vaccine doesn't start sometimes , to make it work i have to erase vaccine and reinstall it 
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seyunejung

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Posted 2 years ago

  • 1
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TM_Kiko, Employee

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Hello there seyunejung ! Welcome to the community.


We would like to clarify the issue that you are having with the Trend Micro Program. 

You have mentioned that you have Updated your Operating System to the Windows 10 RS2 version and when that happens, the Trend Micro does not seem to Start Automatically and you have to reinstall the Trend Micro Program to make it work. If this is correct, we might need to confirm this issue further from our end if there are compatibility issues with that version of your Operating System.

Currently, we are also having compatibility issues with the Creator's Update and our team is currently working for the fix.

We would like to apologize for the inconvenience and rest assured that we will be releasing the latest build to address that problem as soon as we can.

Thanks!

Trend Micro Home Users Community
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seyunejung

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thank you for reply!
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TM_Kiko, Employee

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Hello there seyunejung !

You are much welcome. We will keep you posted once the tests are done for the build.


Trend Micro Home Users Community

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