Problem with renewal

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  • Question
  • Updated 2 years ago
  • Answered
I spoke with Geek Squad last night. Our Trend Micro was renewed and was to be installed by today.
Can you tell me if I need to do anything, or when it will be active?
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DiFrisina

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Posted 2 years ago

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TM_L, Official Rep

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Thanks for asking here. We’re currently checking your order history and will get back to you soon.

Trend Micro Home Users Community
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TM_L, Official Rep

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Many apologies for the late response. Upon checking your records, it states that you have only an expired subscription. (Registration Date 2013-08-16 ~Expiry Date 2016-07-24). After confirming with our internal team, we're sorry to inform you that since we can not verify if the renewal you made with Best Buy has already gone through. We suggest contacting our Geek Squad support hotline thru 1-800-433-5778, and we will be more than glad to check out the issue for you! Perhaps there might be a need for reconfiguration of your security software settings.

Please reply if our support engineers were able to solve your issue.

Trend Micro Home Users Community

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