problem with reinstall on windows 10

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  • Question
  • Updated 2 years ago
  • Acknowledged
upgraded my operating sys to Windows 10..because of a malware I had the hard drive wiped 3 times..went to reinstall trend Micro Titanium and the installer says that the version of Trend Micro will not install on this version of Windows 10
Photo of glinvest


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Posted 2 years ago

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Photo of TM_LouiseN


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HiĀ glinvest!

Apologies for the inconvenience that you encountered.

I was able to pull up your current subscription on our endand I believe you are encountering this problem because the program that youare trying to install is not the right one for your serial number.

To make sure that it is the appropriate Trend Micro programfor your serial number, please click on the link below and follow theinstructions provided on the website.

Installing Antivirus + Security

I hope this will help you resolve the issue, we will wait foryour reply.

Thank you and have a great day.

Trend Micro Home Users Community

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