problem with installing TM maximun security 2017

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
i have try to install several times the TM maximun security but i get everytime the same error fault , and i cant install it,i have try all the work arround and solutions on the support page but still get this error , please assist to resolve this error and finally install TM.
my pc is a HP elite 7500 mt series
windows 7 64 intel core I3  with 6gb ram 
i try to install TM maximun security 2017 
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info

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Posted 1 year ago

  • 1
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TM_Jandy, Employee

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Hi @info and welcome to Trend Micro Community!

I understand that you are having trouble installing the Trend Micro program. Let me help with this.

Just to clarify, did you already followed the troubleshooting steps from this link? If you so then please proceed to the steps below:

1. Download and run the remnant remover by clicking here.
2. Manually delete Trend Micro folders from the Program Data and Temp folder.

    - Please press theWindows key (located between the Ctrl and Alt key) and R key on your keyboardto open the Run Command window.
    - Type in"%programdata%" and press Enter.
    - Choose the"Trend Micro" folder and delete

    - Again, please press the Windows key (located between the Ctrl and Alt key) and R key on your keyboard to open the Run Command window.
    - In the Search field, type "%temp%" and press Enter. The local Temp folder will appear and delete all the files inside the Temp folder.
    - Open up the Run Command window again and type "C:\Windows\Temp" then press Enter. The Temp folder will appear once more and delete all files inside the Temp folder.

3. Restart your computer then reinstall the Trend Micro program.

Please let us know if the problem still persist.

Thank you. 

Trend Micro Home Users Security
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info

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Hi there,
i'm very sorry to tell you that after i  follow the instructions the problem stil there and is not let me install TM.
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info

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i install other AV trial versions and there is no probleem to install them 
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TM_Ian, Employee

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Hi! Thank you for this update and apologies for the hassle.

Since the issue still persists, please refer to the steps below to troubleshoot this issue:

Step 1: Run Trend Micro Uninstall Tool. To run this tool, please click here.
Step 2: Run Remnant Remover Tool by clicking here.
Step 3: Reinstall Trend Micro Maximum Security using this link.

Please let us know how this goes. 

Thank you so much for the patience and please enjoy the rest of the weekend. :)

Trend Micro Home Users Community