problem with fall creators update (RS3) and Maximum Security

  • 3
  • Problem
  • Updated 7 months ago
  • Acknowledged
Merged

This conversation has been merged. Please reference the main conversation: Trend Micro Installation Bluescreen in Windows 10 Fall Creators Update

With Trend Micro Maximum Security installed on a Windows 10 (1703) pc, the fall creators update ends up in a green screen. After removing Maximum Security, the update can be installed but when trying to re-install Maximum Security, you get the same green screen after reboot and Windows repairs it by removing the software again. So finally I'm on Windows 10 (1709) now but cannot use Trend Micro Maximum Security anymore.
Photo of DiLeon

DiLeon

  • 162 Points 100 badge 2x thumb

Posted 7 months ago

  • 3
Photo of TM_Pat

TM_Pat, Employee

  • 4,226 Points 4k badge 2x thumb
Hello DiLeon and welcome to the Community!

Thank you for letting us know about this issue that you have encountered. Apologies for the whatever inconvenience this has caused you.

By the time that you have encountered this issue, Windows 10  Fall Creators Update is still at it's beta phase since the official release is October 17, 2017 (US Time).

Once this update has been officially released, we'll coordinate with our Development Team to provide users with the latest build necessary. Rest assured that we'll let you know about this.

Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community
Photo of DiLeon

DiLeon

  • 162 Points 100 badge 2x thumb
Hello TM_Pat,

thank you for your quick response.
Shouldn't Dev. Team address this problem before the rollout starts (today!)?

Kind regards,
DiLeon
Photo of nick

nick

  • 62 Points
I have the same issue. In fact I had to recover from a backup as my computer went into a boot loop and would not recover. I tried again and the green screen - I uninstalled Trend Micro, waiting for a fix.
Photo of deli_sevdali_07

deli_sevdali_07

  • 82 Points 75 badge 2x thumb
yes i have the same issue. Waiting for fix with turkish language
(Edited)
Photo of axel

axel

  • 60 Points
Same issue in german

This conversation is no longer open for comments or replies.