Problem of Exception list

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  • Problem
  • Updated 1 week ago
  • Acknowledged
Hi, I have added Kmsemulator.exe in my an Exception list but every day my Trend micro remove it and every day I am restoring its original place (C:Windows) manually and  I fed up this situation. Please help me.
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  • I am fed up

Posted 1 week ago

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TM_Pat, Official Rep

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Hello uatumen,

We're sorry to hear of your experience.

We can try to add Kmsemulator.exe into Trend Micro Secuirty's whitelist. Here's how: Trend Micro Security keeps detecting files or programs that are already added to the Exception List

Please let us know if this solution will work for you.

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Tom Emmelot, Champion

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Hi uatumen

The reason it wont stick in the Exception list is it is a MS or MS office hacktool!!
By putting it in the TM white-list the trouble with that should be over!
If you dont use it for that purpose, it is a virus!!!
This happens a lot with second hand laptops full with nice software and after a while some things wont work anymore because the hacktool is deleted by a AV program, also by Windows defender!

Kind regards,