Problem

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  • Problem
  • Updated 1 month ago
  • Acknowledged
I have purchased the renew package but the code that I get given doesn't work.  I am finding Trend Micro increasingly hard to work around.  
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briandarthfunerals

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Posted 1 month ago

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Tom Emmelot, Champion

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Hi briandarthfunerals

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Sorry, i did not know where you purchased your version or the version that you try to install?
I hope this helps, else wait a TM employee can give a answer.

Reinstalling the latest version of Trend Micro Security program
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592...

Kind regards,
Tom

(Edited)
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TM_Pat, Official Rep

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Hi Tom Emmelot!

Thanks for all your help. We appreciate it.

Regards,
Pat
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TM_Pat, Official Rep

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Hi briandarthfunerals,

We're sorry to hear of your experience.

About your concern, are you getting an 'Invalid Serial Number' error message? If so, this article can help you out with that: “Invalid Serial Number” error message appears when activating Trend Micro Security program

If you need further assistance with the installation and activation, please advise.

Regards,
Pat