Pro-rated refund

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  • Question
  • Updated 2 years ago
I purchased a new computer in July 2016 because my old computer crashed. Therefore, I have not used the Trend anti-virus for the past five months. Since I bought a year long subscription & could not use it, do I get a credit for the past five months?
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ralphsantiago

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Posted 2 years ago

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TM_Claudia, Employee

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Hi ralphsantiago, I understand that before you purchased a new computer in July, you haven't used your Trend Micro Security for five months.

However, I'm afraid that we cannot give you a prorated refund since we only process the refund for purchases within 30 days.

Please let me know if you have other questions.

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