PrivacyScanner not scaning Google Chrome

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  • Problem
  • Updated 1 year ago
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  • (Edited)
When I use the PrivacyScanner I get this message about Google Chrome: Trend Micro PrivacyScanner ran into trouble with Google Chrome.
 Under that is a link:Click here for easy instructions to fix the problem.
When I click on that all I get is instructions on how to scan Social Networking sites, nothing at all about BROUSERS! Is there a "fix" for this so I can see if I have any privacy concerns with Google Chrome? As I use Google Chrome as my default browser I feel I should be able to do this.

Daniel Wolf
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dpjw55

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Posted 1 year ago

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Tom Emmelot, Champion

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Hi dpjw55,

Can you tel me did you have a working icon from TM in your Chrome browser?
Do you see the icon of Chrome in the Menu Social Network Protection?
Like to here from you.

Kind regards,
Tom
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dpjw55

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Tom,

Yes, to both of your questions
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Tom Emmelot, Champion

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Hi dpjw55,

I forgot two questions , did you have the latest Chrome version 55.0.2883.87 ?.
Are you on TM Maximum security 2017
So not, upgrade,
Else you may try this:
Resetting your web browser for performance and website redirection issues 

Kind regards,
Tom
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dpjw55

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Yes to both.  I have been in contact with Trend Technical Support, and they had a Fix for this problem but it is not working on TM Maximum security 2017.  Tech support is now trying to update this fix or construct a new one.  Hopefully that will fix the problem I am having.  I do not know if other people are having the same problem.
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Tom Emmelot, Champion

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Hi dpjw55,

I had problems with Chrome, but that TM did not connected to Chrome to get the icon and i got the safe web browse option working.
I got it working after a de-install of Chrome, did a search on de C:\ drive to all the Google related things and got rid of them. Then with Ccleaner a registry scan. And then install Chrome again. and then after a reboot i got the window to install the add-on in Chrome and all worked from then.
You may try this also, maybe it works for this to.
Good luck also for 2017!!!

Kind regards,
Tom
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TM_JB, Official Rep

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Hi @Tom, thanks again for helping out!

Hi @dpjw55, Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. I see that you've already contacted our Premium Support engineers. If the issue persists then you may want to contact them again so that they could perform remote access if needed.