Privacy Scanner not working on TM Internet security

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  • Updated 1 year ago
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The Privacy Scanner is not working on my TM Internet security 2017. Its turn on and whenever I click the 'check now' button, error message 'unable to connect to the internet...' or ' something went wrong....' message appear. Also the icon for Trend Micro Toolbar on IE and Chrome is turn off (grey icon). Anyone face the same problem? 
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cazladz

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Posted 1 year ago

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Tom Emmelot, Champion

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Hi Cazladz,

You started a new topic while a other topic is still open, So i think it is related, so reply first to your other topic.

Kind regards,
Tom
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cazladz

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Thanks for the reminder Tom. I will close the other topic. I have solve the problem from the first post. It seems that my pc is infected with malware. I have clean it and reinstall back. It's working fine now except for the web filtering.
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TM_Ferry, Employee

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Hi cazladz,

Thank you for posting your concern here!

Welcome to Trend Micro Community.

Trend Micro Toolbar should be enabled for the Privacy Scanner to work. Here's the steps on how to enable the extensions on your web browsers:

For Google Chrome:

  1. Open Google Chrome.
  2. On the address bar, type "chrome://extensions", then press ENTER.
  3. Click the Extensions tab.
  4. Click Enable if the Trend Micro extensions are not enabled.
For Internet Explorer:

  1. Open Internet Explorer.
  2. Click Tools > Manage Add-ons.
  3. Click Toolbars and Extensions.
  4. Click Enable if the Trend Micro extensions are not enabled.
For detailed steps and for other web browsers, please see this article:

Enabling Trend Micro plug-ins or extensions on web browsers

After enabling the Trend Micro Toolbar, kindly try again the privacy scanner.

Please let me know if enabling the toolbar solves the issue.

Let us know if this solution helps.

Trend Micro Home Users Community


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cazladz

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No its not working. I have tried the method as you suggested above. Even om the main console web filtering could not be enable.
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Tom Emmelot, Champion

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Hi Cazladz,

Thank you for cumming back,
Would you try this:


Settings other settings, and start de computer again.

Kind regards,
Tom
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cazladz

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Tom,

Protection level : Switch automatically. Done
System Startup : Extra Security. Done
Restart. Done.
Web filtering-configure-internet and email control-web threats-tick box 'block potentially dangerous website' done.

Still showing Web filtering 'Off'.

Regards
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cazladz

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@TM_Ferry,
I found out that I have different option on the internet explorer extension setting for enabling TM Toolbar



Is this normal?
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Tom Emmelot, Champion

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Hi Cazladz,

OK but did it work for you?
I don't use IE, it is not on my computer.
But i got the same problems a few month's ago with Beta-testing TM.
And i got everything working after complete uninstall of TM,
https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1115650.asp...
https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.asp...
Also with search look for everything that was named Trend Micro  then a register scan with Ccleaner then restart the computer and did a new install. 
After that it worked for me.

Kind regards,
Tom
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cazladz

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So i followed your step, complete uninstall,ccleaner nd reinstall and it works! Also I install chrome again and the TM toolbar is working. Everything seems to be working right now. Thanks Tom.

Regards,
Caz
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Tom Emmelot, Champion

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Hi Caz,

he,he, i don't give up easy ;) Glad it finely worked!!
Have a nice day and good luck.

Kind regards,
Tom
 
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TM_Malik, Employee

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Hi @cazladz and @Tom Emmelot.

Thank you so much for all of your efforts! We appreciate it.

Hi @cazladz, please do nothesitate to post here on our Community for any help needed in thefuture.

Thank you once again and have a great day! :)



Trend Micro Home Users Community

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