Printer says its offline but in reality it is online.

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  • Updated 3 years ago
Printer says its offline but in reality it is online. If I disable security and reboot everything it comes back online but only for a few hours. I'm pretty sure the security system is locking it out. What should I do?
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Posted 3 years ago

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Tom Emmelot, Champion

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Hi Tim,

Mine printers goes offline after a while, but that's normal for a printer i  think.
Has nothing to do with security.
More green thinking!

Kind regards,
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TM_L, Official Rep

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Hi Tom, thanks for the reply!

Hi @timhuff42751, welcome to Trend Micro Community! 

If the printer is blocked by your Trend Micro Security, to solve the blocking issue, please check out this article for step by step directions on how to add programs on exception list:
Configuring the Exception List of Trend Micro Security software - refer to "Add Programs Or Folders"

After adding the program on the exception list, if the blocking issue still persists, please share your basic OS, printer info to us, we'll assist you further. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page

Thank you!

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