Previous Subscription still active

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  • Updated 1 year ago
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So I received an email a couple days ago thanking me for renewing my subscription. This confused me seeing as how my current subscription doesn't expire for 191 days and the serial number in the email doesn't match the one listed down on my account, though the email address and personal info is the same as my current subscription. I believe this is my old subscription for a laptop that I got rid of last year. I forgot to cancel my subscription before I had the laptop's memory erased.
How can I get the old subscription canceled and, if possible, could I get that money refunded?
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Posted 1 year ago

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Photo of TM_Malik


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Welcome to the Community, michaelworley26!

It's indeed for an old serial number. I just sent you an email so that we can just continue our conversation privately. Is that fine with you?

Thank you so much! :) 

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