popups

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
I have just updated to the latest version of your anti virus and now I keep getting popups every minute saying to restart my computer! What is going on? This has just started since the update and is concerning.
Windows 10, Maximum security, Intel i5 x64
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kiwinev

  • 70 Points
  • not happy Jan!

Posted 2 months ago

  • 1
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TM_X, Official Rep

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Hi kiwinev, 

I'm sorry to hear of your experience. This could either be because of conflicting software installed on your computer or corrupted Trend Micro components. Here's the list of conflicting software to remove so that Trend Micro program performs seamlessly: 

Programs to remove before installing Trend Micro Security

If none of these is installed on your computer, you should totally remove the Trend Micro program first before installing it. To do so, please follow these steps: 

  1. Run the Uninstall Tool
  2. Run the Remnant Remover Tool.
  3. Reinstall the Trend Micro Program.
Please note that following the troubleshooting steps requires time and effort. If you need support members to help you with the steps, we recommend that you contact support here: 

Contact Trend Micro Support

Btw, how did the program update -- was it automatically or you did it by yourself?

^X