Pop ups

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  • Problem
  • Updated 12 months ago
  • In Progress
The worst problem I have encountered recently is promotion "pop-ups," the kind that either pop-up unwanted ads anywhere on the page or overlay my addressed page.  They are very difficult to get out of my system.  Malwarebytes seems to get rid of some of them, but generally Trend has no effect at all -- the popups are there forever without serious housecleaning.
I would hope that a long-time around product such as Trend would address these non-traditional  annoyances that really mess up any serious work on an Internet-connected computer.

GW

Note: This conversation was created from a reply on: Blocking Malware-Bytes.
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GW Riedeman

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Posted 12 months ago

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TM_JustineM, Employee

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Hello GW Riedeman and welcome to the community.

Apologies for the late reply, I have created your own thread for your concern. May I know what kind of promotion pop ups are you experiencing? If you see the pop ups can you post a picture here on this community for us to see? Also did you install any programs lately when you received the pop ups? If so please check your Programs list and Features and check if you see a program that you are not familiar with. Then remove it by uninstalling the program from the Programs and Features list. If the pop ups persist after you have removed the programs, you can call us on our phone support so that we can check your computer. You can click on this link for you to see our phone numbers.

Contact Trend Micro Technical Support

I hope this helps with your concern,  we will wait for your reply.

Thank you and have a great day!

Trend Micro Home Users Community

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