Pop-up website

  • 1
  • Problem
  • Updated 6 months ago
  • Solved
I have lately been getting all these pop-up websites called "jooring.com/mrtsm". I tried to reset my browser but it didn't work. I uninstalled and reinstalled chrome, nothing changed. I scanned using Trend Micro, and it didn't detect anything.

Is someone having the same issue or can help?
Photo of youranwang2014


  • 100 Points 100 badge 2x thumb

Posted 6 months ago

  • 1
Photo of TM_Patch

TM_Patch, Employee

  • 526 Points 500 badge 2x thumb
Hi youranwang2014, Welcome back to the Community!

Since you have done the necessary troubleshooting steps that can help resolve your issue, and nothing has changed, let me try to help you on this matter.

It’s a best practice that you did reset your browser, and considered to uninstall and reinstall it. I just want to confirm if the Google Chrome is the only affected browser? Have you considered checking the other browsers as well?

Actually, I don’t think that the pop-up is somewhat connected with your browser. There might be a potential unwanted application that must’ve been installed on your computer. Perhaps the file that you downloaded is bundled with the unwanted application. May I ask if you recently downloaded something from the internet? If so, please check your Program List from your Control Panel to see if there is any unfamiliar or unwanted application that shouldn’t be on it in the first place.

I hope this helps you to resolve your issue.

Please do not hesitateto reply back on this thread if you have further questions.

Thank you and have a great day!

Trend Micro Home Users Community
Photo of youranwang2014


  • 100 Points 100 badge 2x thumb
Actually chrome is the only only browser that's affected, the others browsers have no problems. I remember recently that I downloaded a free application from the internet, but I deleted the Zip and the file of that application, and nor can I see anything suspicious [including the free application that I downloaded( and the zip)] on my control panel in the Programs and Features list. Trend Micro couldn't detect anything either.

I hope these information's can help you guys. 
Photo of TM_Ian

TM_Ian, Employee

  • 3,676 Points 3k badge 2x thumb
Hi everyone,

The issue with our server which receives the spam reports has already been resolved backend. You should no longer receive returned emails when reporting spam emails.
Please let us know if you still encounter any issues related to this concern. In addition, you may now upgrade your Trend Micro to the latest version. You may visit the link below for more information:

Upgrading Trend Micro Security to the latest version

Thank you for all your patience and have a great day! :)

Trend Micro Home Users Community