Poor software, will be requesting a refund.

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  • Problem
  • Updated 7 months ago
  • In Progress
I'm running an HP Omen with Windows 10 home 64. I had several problems installing the software and then once I believed the software was finally installed I started getting emails a week later saying that my software had not been activated and that my computer was unprotected. Additionally it began running a scan for Trojan Horse programs two days ago and stopped at 35% and will not progress past that. I'm severely disappointed in this software and sadly it was recommended to me by my companies IT Security Manager so I'll be giving him this feedback as well. Very, very disappointed.
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shawn.dunkin

  • 70 Points
  • Pissed off

Posted 7 months ago

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woodartisan55, Champion

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This sounds like an installation problem. Try uninstalling:

Uninstalling Trend Micro Security and older programs using the Diagnostic Toolkit -

Then, reinstall. I've been using TM for a lot of years and have never had a security problem. I do all of my financials via the 'net. I agree with your IT Security Manager.

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Tom Emmelot, Champion

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Hi shawn.dunkin

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.
Do a uninstall and go here:
Programs to remove before installing Trend Micro Security
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx
Than do a new install.
Good luck, and about the software, your IT manager can help you further with this nice software.

Kind regards,
Tom
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TM_Victor, Employee

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Hi Tom Emmelot and woodartisan55,

Thank you for your advice regarding this one. It is greatly appreciated. :)

Hi shawn.dunkin,

I would just like to know if you are able to see the exact file name where the scan has possibly halted?

It is possible that the file is password protected and the scan could not proceed on it due to the encryption of the file or lack of administrative rights of the Trend Micro program.

Lacking enough administrative rights for the Trend Micro program to complete its scan can cause slow scan completion as well.

Can we ask you to try as well the resolution for "Scan does not finish and you cannot turn off Trend Micro Security software"?

We hope to hear from you soon.

Have a great week!

Trend Micro Home Users Community