poor or out of date instructions

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  • Question
  • Updated 3 months ago
  • Answered
I want to change coverage from our old computer to our new one. The directions on line do not work because there is no way to chose the product I own. The directions don't work because it won't let choose.
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armymom2002

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Posted 3 months ago

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woodartisan55, Champion

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The Techs, or anyone else here who can help, will need to know the device and operating system you have in order to help you.
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TM_Jean, Employee

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Hi armymom2002 and welcome to the Community!

Upon checking your account, your subscription is only good for 1 PC which is why you cannot remove the protection from the device currently protected. To transfer the protection successfully, proceed with downloading and installing the program to your desired PC. You may follow the link below.

Installing Trend Micro Security

During this process, you will get an error message "Too Many Installations" which will let you sign in your Trend Micro Account. This will allow the transferring of protection from the old PC to the new one. 

I hope this resolves your concern. Feel free to comment here if you encounter any problem with it.

Trend Micro Home Users Community