We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
As you're a valued subscriber of our premium support service, we would like to recommend you to utilize our premium support which includes 24x7 phone support (and online remote services) exclusively for you. Here's the web page that has the Premium Support hotline for United States: Contact Trend Micro Technical Support.