Please bring back the unique "starting protection" icon that got lost in ver 12 max security

  • 1
  • Problem
  • Updated 4 months ago
  • Acknowledged
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finny

  • 70 Points

Posted 7 months ago

  • 1
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TM_Pat, Employee

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Hello finny and welcome to the Community!

Thank you for posting your concern here! We would like to apologize if the changes made for the latest version of Trend Micro Security did not satisfy you.

Anyway, you did lose the "starting protection" icon at all. That icon or message is only letting you know that the Trend Micro program on your computer is starting up. You will still see the "starting protection" message in version 12.0.

Also, if you are referring to the Trend Micro icon on the system tray that does not appear at all, that could be another issue. For you to further check about that matter, please do the steps below:

STEP 1: Temporarily Disable Trend Micro Security from the Diagnostic Toolkit
  • Press the Windows Button and letter "R" both on your keyboard at the same time to open the Run Console
  • Once the Run Console is open, type: supporttool
  • Doing that will open the Trend Micro Diagnostic Toolkit. Once open, go to (C) Uninstall and then click on "5. Stop all components". Wait for 2 minutes then you may close the toolkit.

STEP 2: Restart Trend Micro Security
  • You may simply restart the Trend Micro program on your computer by opening it from the Start Menu.
If the Trend Micro icon on your system tray still does not appear, you may consider installing it again on your computer. You may open the article below for the installation instructions.

Installing Maximum Security

After that, you should be able to see the Trend Micro icon back to your system tray. Anyway, it does not matter at all whether you see the message "starting protection". What matters most is if the Trend Micro icon is in the system tray as that only means the program is up and running.

I hope this helps! We'd love to hear from you soon!

Enjoy the rest of the week!

Trend Micro Home Users Community
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davevt31

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I think the OP is referring to the grey icon that was present in the system tray that turned red when protection was fully started up.
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denisandrews

  • 62 Points
Yes the grey startup icon is great because you cannot effectively use the internet until Trend Micro has started and its nice to see when it has. Please return it to how it was.
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TM_Kiko, Employee

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Hello!

I have actually checked if the feature is no longer available and apparently, it is still there.



The only thing is that it might have been already labeled "red" like  what our friend davevt31 has said.

We will look into this and check if we can have this reverted back to the gray color during start up and red when it is ready to go. We will do our best, but there will no guarantee.

All the best,

Trend Micro Home Users Community