phone number

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  • Question
  • Updated 10 months ago
  • Answered
Good morning, I have an email from trend with the phone # 877 558 7363 just want to make sure that is a good # to call for trend.
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Posted 10 months ago

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Tom Emmelot

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Hi anedeau,

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours.
Thats the North America Ransomeware Hotline.

Kind regards,
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TM_Ian, Employee

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Hi @anadeau12 and welcome to Trend Micro Community!

Thank you for posting your concern here and our big thanks as well to @Tom Emmelot for answering this query for you.

Due to the recent global massive attack of the WannaCry ransomware, Trend Micro sent an email to its subscribers informing everyone about this malware and what to do to prevent this to happen on their machines.

As a response, a dedicated Ransomware hotline has also been created which is the 1-877-558-7363 for customers who would like to inquire or call about ransomware infections. The hotline is open (5:00AM - 8:00 PM PST, Monday through Friday).

To know more about the WannaCry ransomware and how Trend Micro can protect you from this malware, you may visit the link below:

WCRY (WannaCry) Ransomware Attack and Trend Micro Security Protection

We hope this helps. Please let us know if you have further concerns!

Thank you and have a wonderful week ahead! :)

Trend Micro Home Users Community