Phone locked screen notifications

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  • Question
  • Updated 6 months ago
  • In Progress
phone locked screen happens multiple times every day ... is this normal? The message says my phone may have been reported as lost, but I did not report it as lost and I see nothing in my account indicating such.
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shari.lehman54

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  • perplexed

Posted 7 months ago

  • 1
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TM_Kiko, Employee

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Hello shari.lehman54 ! Welcome to the community!

We do understand that you are having troubles with the Trend Micro app as it blocks your phone.

May we know if you have tried reinstalling your Trend Micro app to the latest version? Also, changing and resetting your account password might just help you with this problem as well.

Looking forward for your response.

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daveyork

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I've inserted a new sim card from a different telco. Trend micro message reads the phone reported stolen. That is not the case, it is my phone but unused for 4 months as I updated to a newer phone. I now what to use the old phone again. I cannot update anything from the phone as it is locked.
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TM_Jabi, Employee

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Hello daveyork,

What option can you see with the block message? 

Trend Micro Home Users Community
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daveyork

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I'm not going ahead with trying to reactivate the old phone.
Thanks.