Phantom issues

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  • Updated 2 years ago
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  • (Edited)
Phantom Issues . Since Trend's Android update 8.0, I have Trend telling me that I have three critical uninstallations and 39 recommended uninstallations. I have checked using other AV software and they are all good. Examples are all of my Samsung apps such as Samsung Billing, wallpapers and anything that I have installed since the 8.0 update.
Trend said that they had fixed the issue and sent a patch to all users, but I still have the issue.
I have uninstalled and re-installed Trend, but to no avail.
This issue is on all of our devices. I have a Samsung Galaxy S5 with Marshmallow 6.0.1.
Help...
Mac
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mac.macarthur

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Posted 2 years ago

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TM_Claudia, Employee

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Sorry to hear that you're encountering this issue. The develops team is working on a new build to solve this problem. We'll update you here in this post as soon as the new build is ready. 

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TM_Claudia, Employee

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Sorry for taking some time to release the new build. Please refer to the steps in following support page to install the version of Trend Micro Mobile Security (8.0.1):
Upgrading Mobile Security for Android to the latest version

This issue causes by the version (8.0) we released on September 13th. In this version, Trend Micro Mobile Security doesn't allow apps to be "trusted" for high privacy risk detections if the apps may send the private information to a third party without user's knowledge or approval such as Access Location and Send SMS/MMS without authorization. 

For the latest version (8.0.1), we also provide an option to "Trust" apps with High Privacy Risk. Hope it helps for you.

Trend Micro Home Users Community