PC Security

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  • Updated 1 year ago
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I got a phone call from what I believe to be a scammer. They asked me to verify my CSID of my laptop which I did, but when they wanted to take control of my computer then I hung up and blocked the number. Am I at a risk now that someone has verified my CSID #?
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Posted 1 year ago

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CSID is a class id number and it should not let them connect up to your computer unless you gave other information. 
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TM_L, Official Rep

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Hi @Brenda, thanks for helping!

Hi @twrazel, we totally understand your concerns.

For your issue, just want to confirm: Did the scammer asked you to run the ASSOC command? ( Click on the Start button, Run, type in CMD to get to the command prompt (DOS prompt) and type ASSOC) If yes, as @Brenda mentioned, it is a class ID and is not a unique ID.

We have a support article about your issue that should help you:
Frequently Asked Questions (FAQs) about Suspected Third Party Technical Support Scams - refer to "What should I do if I realize I have been scammed?"

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. If you are still having concerns on this issue, you can call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page

Thank you!

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