PC PROTECTION IS DISABLED

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  • Updated 1 week ago
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I keep getting alerts that my PC PROTECTION IS DISABLED and to restart my computer. I have restarted as well as shut down multiple times, I have the lastest updates, I am connected to the internet, my subscription has not expired, I just did a scan and no threats were found.....please help!  I have version 12.0.1226
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anthea

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Posted 1 week ago

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TM_X, Official Rep

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Hi anthea, 

Do you have security software on your computer other than Trend Micro? We suggest using only one anti-virus product on your device at a time, as this may cause issues such as this one. You may also check the link below for further help: 

"Protection Disabled" error message appears when opening the main console of your Trend Micro Security program

Let us know the results. :)
(Edited)