pay google!

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  • Updated 3 years ago
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my son tried to get a new password for his g-mail account google informed him his g-mail account had been hacked and his computer comprimised and said he would not get a new password and access untill he payed them to go thru his computer and installed software to satisty them because they said trend micro was good but not good enougth.icant find any evidence this is the case.can you offer us any assistence in finding out if this computer is infected or hacked in any way?
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Posted 3 years ago

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David Tursky

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I agree with Tom.  Clients contact me with this kind of stuff daily.  I would view it as a phishing incident and do NOT pay Google or allow anyone to access the machine.  Once you let them on, you could be open to bigger problems.  You can download cleaning tools on another machine and copy them over on a flash drive.

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