Password Mgr - Sync Fail (Android)

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Hello all,

I have the password manager app installed on my Android phone. When i try to sync the password list it tells me the sync failed. Has anyone run into this?

Steve
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Steven Petrillo

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Posted 2 years ago

  • 1
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TM_L, Official Rep

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Official Response
​Hi Steve, sorry for the inconvenience caused.

For your issue, have you changed your Trend Micro Account (MyAccount)  password? If you've changed your MyAccount password while using Password Manager, you will receive a notification that it failed to sync the next time you open the main console. 

Please try to log out of your Password Manager and sign in again using the updated credentials in order to sync.

Hope this fix your issue, thank you!

Trend Micro Home Users Community
https://en.community.trendmicro.com/tm_en
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Steven Petrillo

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I had not changed my password but I did sign out and sign in again, on my phone, and now the sync completes successfully.

Thanks!
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TM_L, Official Rep

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Hi Steve, thank you for your feedback.

It's so nice to hear that you can sync completes successfully! Please feel free to ask questions or report product issues in the community in the future. Thank you!

Trend Micro Home Users Community

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