password manager not working on chrome

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
I have an Asus K501UW signature edition lap top with windows 10, I have Trend Micro Maximum Security, using Google Chrome. The Password manager has been working great until 3 days ago. I have uninstalled and reinstalled, For some reason even though I can find the google chrome extension, clicking on the password manager extension download, does nothing. What is going on?
Photo of craig.ambacher


  • 70 Points

Posted 2 years ago

  • 1
Photo of iGeh


  • 80 Points 75 badge 2x thumb

Kindly check the version of your Google Chrome by doing the following steps:

1. On you Google Chrome click on the Customize button
2. Go to Help > About Google Chrome

If you are using version 58, Trend Micro developers are actually aware of this already and is currently investigating the issue. Hopefully, we can get a fix for this within the following week so we'll just have to wait for now. If you are using version 57 or lower then you can try using the tool on this link:

This will check if all components of Password Manager is working or not, it will also fix any problems with the program that it can find. It's pretty simple to use, just hit Scan then Fix.

Good luck!

This conversation is no longer open for comments or replies.