Password Manager not working locally and as Chrome add-on

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  • Updated 2 years ago
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Hello. My Trend Micro Password Manager does not work as Google Chrome add-on as well as local app any more. The local Manager refuses to work by citing No Internet Connection as the excuse despite my PC having already connected to an active Wi-Fi
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Posted 2 years ago

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TM_Claudia, Employee

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Thanks for contacting us in community! I'm not quite sure if you're encountering "Unable to Contact Trend Micro" error message issue. If the answer is yes, we have a support article that addresses this issue. Please give this a try:
"Unable to Contact Trend Micro" error message appears after installing Password Manager 

If above error message is not what you're seeing, could you please provide a description or a screenshot of the message here, so we can understand more background before recommending a solution.

Thank you.

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