Password Manager is My Halloween Nightmare

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Hi,
I purchased password manager last night - installed it - (I already had an old version & subscription which expired) - the old version has reactivated itself but I don't remember the master password.- when i try to reset it, I get a message that the service is not available right now. Or it routes me back to where I began. Please help...Jim
Photo of jim

jim

  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @Jim, I understand your frustration. 

For your issue, we suggest uninstalling the previous version of Password Manager, and reinstalling the latest version to reset your Master Password. You can refer to the link below for detailed steps:

  1. Uninstalling Trend Micro Password Manager on Windows

  2. Downloading and installing Password Manager on Windows and Mac

  3. Resetting the Master Password of Trend Micro Password Manager
    Important: Resetting your Master Password will remove all your saved data such as passwords and secure notes. 

  4. Frequently Asked Questions (FAQs) about purchasing and renewing Password Manager - refer to "How Can I Upgrade The Free Version Of Password Manager To A Paid Version?"

    Note: Type in your Activation Code if you already purchased one.

It's quite a few steps to perform, but please do let us know if it solves the issue. We'll assist you if you still encounter problems. Thank you!

Trend Micro Home Users Community
Photo of AquarianIbex

AquarianIbex

  • 92 Points 75 badge 2x thumb
I tried uninstalling and reinstalling my Password Manager several times, but kept getting an error message telling me that I had already downloaded and installed it. Guess what? I already knew that--but was trying to get a clean install on my PC, free of errors! I then tried using the Trend Micro Diagnostic Toolkit and Uninstall Tools to give me a clean reinstall, but again to no avail: the same error message reappeared. As a last resort, I even tried doing a System Restore to an earlier time period before ever installing any Trend Micro products--but again, no luck. I have finally given up on using the entire Maximum Security suite as well as either version (free or paid) of the Password Manager. It's just too buggy and unreliable!
(Edited)
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Since this is a different question, we've created a new post for your issue.

Please reference the new conversation here: Cannot reinstall Password Manager