Password Manager Installation

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  • Problem
  • Updated 2 years ago
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I have installed Password Manager, did the License Agreement and no further boxes appeared for completion of installation. Haven't been able to put in serial numbers, password etc. I signed into normal TM Security to see if by chance I could complete the installation from there, but no. Thank you Regards Gail :)
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Gail

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  • confused

Posted 2 years ago

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TM_Claudia, Employee

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Hi Gail,

Thanks for trying Password Manager. I've checked your account record and found that you've registered Password Manager on May 23, 2016. I assume Password Manager has already installed on your computer. 

Could you follow the support page below and see if you can enable Password Manager's extensions for your browsers?
Enabling Password Manager's browser extensions

If the extension does not exist, which means you might not install Password Manager successfully, please follow the steps below to try installing Password Manager again.

Step 1. Refer to this page to check if you need to uninstall Password Manager first: Uninstalling Trend Micro Password Manager on Windows

Step 2. Refer to this page to download and install Password Manager: Downloading and installing Password Manager on Windows and Mac

Please let me know how it goes! I'll be glad to help you if you need further assistance.

Best regards,
Claudia

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