Password Manager Hangs on Installation

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  • Question
  • Updated 1 year ago
  • Answered
Password Manger has hung after entering the security off password. Should I wait or kill it?
I have LassPass installed. Should I remove it and try again?

--Dave
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david.forth

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Posted 1 year ago

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Tom Emmelot, Champion

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Hi David,

I think you must choose between the 2 and if you choose for TM, reinstall:

Step 1. Refer to this page to check if you need to uninstall Password Manager first:
Uninstalling Trend Micro Password Manager on Windows


Step 2. Refer to this page to download and install Password Manager:
 Downloading and installing Password Manager on Windows and Mac

Success, like to here from you.

Kind regards,
Tom
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TM_L, Official Rep

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Hi Tom, thank you for answering!

Hi Dave, welcome to Trend Micro Community! 

As Tom mentioned, please uninstall your LastPass first, and following the solutions he provided to see if you can install Password Manager smoothly!

We'll assist you if you still encounter problems. Thank you.

Trend Micro Home Users Community