Password Manager for mobile device. When used for streaming website closes the site when phone goes into sleep mode.

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
I am attempting to use my TrendMicro Password Manager mobile app to link to a music streaming site. It connects just great but when the phone goes into sleep mode (the phone screen goes dark) the TrendMicro Password Manager mobile app stops the streaming from the website. It I go into this same web app using my phone browser, and connect to the streaming site, I do not loose the streaming when the phone goes into sleep mode. Is this a bug in the TrendMicro Password Manager mobile app software or is there a setting to keep this from happening?
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Billy

  • 70 Points
  • annoyed

Posted 2 years ago

  • 1
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TM_Claudia, Employee

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Thanks for informing this issue and sorry for the inconvenience caused. Could you provide below information to help us understand more background so we could test in our lab before providing an answer?
- The name of the music streaming site you are using
- The name of the browser you are using
- Device OS: Android or iOS
- Device type: phone or tablet

Once we received above info, we'll investigate this issue right away and get back to you with an answer. Thanks!

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