password manager

My Password Manager stopped working about 2 weeks ago.  I use it every day as I have many passwords to remember, like most people.  Very frustrating.  I have an HP ENVY 64 bit PC and use Chrome extensively.  I have been using Password Manager for years and this is the 1st issue I have had.  I spent an hour on the phone today with Trend Micro.  I use Premium Security Plus.  The guy seemed to fix the issue but could not really explain why this happened other than to say it might have been caused by a Chrome update.  Guess what, companies update all the time.  Shouldn't Trend Micro be prepared for this so a program like Password Manager is not interrupted.  I asked him to pass this frustration along to those who make decisions at Trend Micro as I know a lot of others have blogged about this same issue.  He didn't seem too concerned about my suggestion.  I am a long time Trend Micro subscriber.  This type of problem seems to creep up every year and for the life of me, I don't get that.  This may be my last year.