Password Manager does not work!!!!!!

  • 1
  • Question
  • Updated 2 years ago
Your Trend Micro Password manager does not work in the browser and your solutions are pathetic and do not work either. Lift your game Tren Micro!!!!
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dr.robbstan

  • 30 Points

Posted 2 years ago

  • 1
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TM_L, Official Rep

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Sorry that you're having problems with Password Manager. We definitely want to help you to solve this issue, so we would like to understand your situation a bit more. Just to confirm:
  1. Please provide detailed descriptions or screenshots of the issue. (e.g. error message you're seeing, Password Manager Icon with Exclamation! mark, etc.)
  2. Which browser occur this problem? (e.g. Internet Explorer11, Google Chrome 51.0.2704.103 m, etc.)
  3. What device (OS) are you using? (e.g. Windows7, Window10, Mac OS, Android, etc.)
  4. The version of your Password Manager.
  5. What solutions have you tried?
Once we understand more background, we'll be able to better assist you and recommend solutions.

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the problem you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page.

Trend Micro Home Users Community
(Edited)
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jilly.duncan

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I installed it a few days ago and started to add my passwords but now it has stopped working "unable to help with your passwords"is the message i get from the toolbar and when I click on the links for the program it does not respond
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TM_L, Official Rep

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We've created a new conversation for your issue to ensure your concerns are addressed in the most timely manner by our support team.

Please reference the new conversation here: "Unable to Help with Your Passwords" error message
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dr.robbstan

  • 30 Points
As I indicated neither of the solutions offered on your website worked. I finally got through to you support desk and eventually after having uninstalled the Password Manager and re-installing it (the way described on your solutions page had already failed) we managed to get it going. We will see for how long!! I have no confidence in the product.