Password Manager does not appear to work

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  • Updated 3 weeks ago
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I have a username and password in my password manager. When I first added it, it would automatically load the data into the logon screen when I went to the website. Now it does not work when I go to the same website. When I check the user name and password in Password Manager, it is correct.
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jbirckbichler

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Posted 4 weeks ago

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TM_Kiko, Employee

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Hello jbirckbichler ! Welcome to the community!

Since the program worked before, this problem might have been caused by some browser conflicts, maybe? Can you tell us what browser are you using with the Password Manager and what version is this browser on? You can also do an update and see if it will make any difference.

You may also let us know what site you are trying to access so that we can try to replicate the problem on our end for further troubleshooting.

Let me know if it works

All the best.
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jbirckbichler

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When I go to About Firefox on the Help pull down menu, I get the following:  FIREFOX QUANTUM, 60.0.2 (64 BIT).  It says I am at the latest version.
I have only one site in my Password Manager at this point and it is Ancestry.com.
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TM_Ian, Employee

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Hi @jbirckbichler,

Apologies for the late response.

Please do the following steps below to check if localhost is available:

Step 1: Press Windows logo + Run. 
Step 2: Type certmgr.msc on Run window and press OK.
Step 3: From Certificate Manager, click the Trusted Root Certificate and check for the Trend Micro-related certificates and also for localhost.

We will be waiting for your response.

Have a great day!