password manager disappearing

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  • Problem
  • Updated 3 months ago
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I sent trend micro a message a week ago regarding the loss of my password manager and not being able to down load a new one, and not one person has had the respect to contact me back, that is classed as discusting customer service, considering I have been a customer for more than 15years. ALAN GEDYE
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agedye

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Posted 3 months ago

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TM_Pat, Official Rep

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Hello agedye,

We're sorry to hear about this experience of yours. Allow us to assist you regarding this matter.

Let us be a little bit more specific about your issue with Trend Micro Password Manager. When you mentioned you cannot download it, did you encounter any specific error message while you are downloading or installing the program on your computer? Or is this related to your subscription and activation of the said program?

Either way, I hope you will have the time to check this article that might help us resolve the issue.

Installing Password Manager

If you have any other concern or question, please do not hesitate to reach out to us.

Regards,
Pat