Password Manager Console is running under an unsafe mode

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  • Problem
  • Updated 7 months ago
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I recently bought a new license for Trend Micro Password Manager valid thru 2019
Windows 10 Version 1709 Build 16299.125
Internet Security SW Bitdefender 2018

Every time I start my PC I get the error: Password Manager Console is running under an unsafe mode. However, I can open the console without any problem. What can I do to get rid of that message on start-up, which can be clicked away. I don't see anything in the eventviewer log referring to Password Manager.
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wolfgang.wittmann

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Posted 7 months ago

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TM_Victor, Employee

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Hi wolfgang.wittmann,

Can I ask for you to perform a check if your web browser is up to date?

The following are the latest versions of the web browser.
  • Google Chrome version 63.
  • Mozilla Firefox 57.
  • Internet Explorer 11.
May we know as well the version of the Password Manager installed on your device by opening the Programs and Feature list of your device?

We hope to hear from you soon.

Trend Micro Home Users Community
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wolfgang.wittmann

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Hi Victor
I have 

Google Chrome 63.0.3239.84
Firefox 57.0.2
Edge 41.16299.15.0

IE11 is not installed

Password Manager Version is 3.8.0.1009

Thank you for your help
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TM_Victor, Employee

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Hi wolfgang.wittmann,

Thank you for your fast response.

Can we ask for you to provide screenshot of the error message that you have encountered?

May we know the procedures that you are performing before  the error message shows up?

We hope to hear from you soon.

Trend Micro Home Users Community
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Tom Emmelot, Champion

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Hi, wolfgang.wittmann

I think you are running Bitdefender and it is listed in the program's to remove before installing TM!!!
Hope this helps,

Kind regards,
Tom
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wolfgang.wittmann

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@TM_Victor
I don't do anything else than log in to windows. The message appears automatically.
This is the message I always get.


@Tom Emmelot
Thank you for your hint. I uninstalled Bitdefender and Password Manager. But I still got the message until I deleted everything like "Trend Micro" and "Password Manager" from the registry. Than I reinstalled first Password Manager followed by Bitdefender. Now the problem has gone !
Thank you for your help
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TM_Victor, Employee

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Hi wolfgang.wittmann,

Thank you for updating us regarding this case and the resolution that you have performed.

It seems that the possible problem might have come from components that might have been corrupted. As you have made a clean installation to update the components, the problem is now fixed.

If you have further concerns, please do not hesitate to post here.

The community members will be glad to assist if they also have a resolution for it.

Have a great week!

Trend Micro Home Users Community