Parental controls kicking off after 5 minutes

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  • Problem
  • Updated 1 week ago
I am having a problem with the parental controls.  When I set the time limit to 1 hour on the children's devices a message keeps popping up only giving them 5 minutes then after that time it kicks them out of their devices.


All the computers are Windows 10 and using Trend Micro Maximum Security
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deborah.ifield

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Posted 1 week ago

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TM_Pat, Official Rep

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Hello deborah.ifield,

We're sorry to hear of your experience.

Though, this is an unusual behavior of the program, your children should be able to use their devices for an hour if that's what you set in the Parental Controls. We'd like to ask for a screenshot of the message that keeps on popping up on their devices so we can have a look on it too.

Regards,
Pat
(Edited)