Parental Control timing out before the configured time

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  • Problem
  • Updated 12 months ago
  • Acknowledged
Has this issue been resolved, as we are having the same issue

Note: This conversation was created from a reply on: Parental Control Time set for 3 hours but only giving 5 minutes.
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sullivan.natalie

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Posted 12 months ago

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TM_JustineM, Employee

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Created new post for customer to have own thread

Please reference the new conversation here: Parental Control timing out before the configured time
(Edited)
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TM_JustineM, Employee

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Hello sullivan.natalie and welcome to the community.

Apologies for the inconvenience that you are experiencing. We have released a new version of the Trend Micro program that has several new features and enhancements as well as fixes. Please click on this link for you to upgrade your Trend Micro program to the latest version or the 2018 version.

Upgrading Trend Micro Security to the latest version

After upgrading your Trend Micro program to the latest version, you can click on this link for you to configure the Parental Controls of the program. And check if the issue still persist.

Using the Parental Controls feature of your Trend Micro Security software

You can also contact our support for real time troubleshooting here is the link for our support, please upgrade your Trend Micro program first and check if the issue still persist before you contact.

Contact Trend Micro Technical Support

I hope this helps with your concern.

Thank you and have a great day!

Trend Micro Home Users Community
(Edited)

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