Paid for renewal and your download is not working

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  • Updated 3 months ago
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maryannw

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Posted 3 months ago

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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello,
did you renew your activation code? In this case your expiration date will be automatically updated. 
If you buyed a new code, you have simply to enter it in your Trend Micro product at the activation page. 

Now, what are you trying to download?
All the Trend Micro link are working good, I tested them few minutes ago.  
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TM_Phebs, Employee

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Hi maryannw, welcome to the community!

Our friend Max Slo here is correct, if it is a renewal of the same activation code it should automatically be extended and you do not have to do anything after unless you are using an old version and have to upgrade. 

If there is any error message when you are trying to download, please let us know so that we can further help you. 

Regards,
(Edited)