• 1
  • Question
  • Updated 11 months ago
  • Acknowledged

TM keeps flag an email from the same people as spam) even the email is added to safe list

Photo of talal


  • 70 Points

Posted 11 months ago

  • 1
Photo of TM_Voltaire

TM_Voltaire, Employee

  • 1,080 Points 1k badge 2x thumb
Hi @talal. Welcome the the Community!

For your concern. Please try to do the following.

1. Remove the entry on your exception list and then add it again.
2. If that doesn't work, try disabling the Antispam toolbar and then enabling it again.

To guide you with these steps, you may refer to the link below.

Using the Antispam Toolbar of your Trend Micro Security

Tell me if this works for you. Should you have further inquiries, please do not hesitate to contact us.

Thank you so much!

Trend Micro Home Users Community